Digitally transformed home office impacts on job satisfaction, job stress and job productivity. COVID-19 findings

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In these times of successive lockdown periods due to the health crisis induced by COVID-19, this paper investigates how the usages of collaborative and communication digital tools (groupware, workflow, instant messaging and web conference) are related to the evolution of teleworkers’ subjective well-being (job satisfaction, job stress) and job productivity comparing during and before the first lockdown in spring 2020. Using a sample of 438 employees working for firms located in Luxembourg, this analysis enables, first, to highlight different profiles of teleworkers regarding the evolution of usages of these tools during the lockdown compared to before and the frequency of use during. Second, the analysis highlights that these profiles are linked to the evolution of job satisfaction, job stress and job productivity. Our main results show that (1) the profile that generates an increase in job productivity is the one with a combined mastered daily or weekly use of all of the four studied digital tools but at the expense of job satisfaction. On the contrary, (2) the use of the four digital tools both before and during the lockdown, associated with an increase in the frequency of use, appears to generate too much information flow to deal with and teleworkers may suffer from information overload that increases their stress and reduces their job satisfaction and job productivity. (3) The habit of using the four tools on a daily basis before the lockdown appears to protect teleworkers from most of the adverse effects, except for an increase in their job stress. Our results have theoretical and managerial implications for the future of the digitally transformed home office.
Original languageEnglish
Article numbere0265131
Number of pages23
JournalPLoS ONE
Issue number3
Publication statusPublished - 10 Mar 2022

Bibliographical note

Funding Information:
LM COVID-19/2020-1/14736055/DIGITUP/Martin DIGITUP project 'Digital Up-skilling in a telework environment' https://www.fnr. lu/research-luxembourg-results-fnr-covid-19-call/No - The funders had no role in study design, data collection and analysis, decision to publish, or preparation of the manuscript.

Publisher Copyright:
Copyright: © 2022 Martin et al. This is an open access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.


  • COVID-19
  • Cross-Sectional Studies
  • Humans
  • Job Satisfaction
  • Occupational Stress
  • SARS-CoV-2/pathogenicity
  • Surveys and Questionnaires
  • Teleworking/trends
  • Workplace/psychology
  • psychology

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