A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality

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langue originale	Anglais
Pages (de - à)	637-646
Nombre de pages	17
journal	Computers and Industrial Engineering
Volume	61
état	Publié - 1 janv. 2011

Contient cette citation

@article{ea6470e356e34bd9ab0d8ec0315d0e42,

title = "A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality",

author = "Anjali Awasthi and Chauhan, \{Satyaveer s.\} and Hichem Omrani and Ariyo Panahi",

year = "2011",

month = jan,

day = "1",

language = "English",

volume = "61",

pages = "637--646",

journal = "Computers and Industrial Engineering",

issn = "0360-8352",

publisher = "Elsevier Ltd",

}

TY - JOUR

T1 - A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality

AU - Awasthi, Anjali

AU - Chauhan, Satyaveer s.

AU - Omrani, Hichem

AU - Panahi, Ariyo

PY - 2011/1/1

Y1 - 2011/1/1

M3 - Article

SN - 0360-8352

VL - 61

SP - 637

EP - 646

JO - Computers and Industrial Engineering

JF - Computers and Industrial Engineering

ER -