A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality

Anjali Awasthi, Satyaveer s. Chauhan, Hichem Omrani, Ariyo Panahi

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	637-646
Number of pages	17
Journal	Computers and Industrial Engineering
Volume	61
Publication status	Published - 1 Jan 2011

Cite this

@article{ea6470e356e34bd9ab0d8ec0315d0e42,

title = "A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality",

author = "Anjali Awasthi and Chauhan, {Satyaveer s.} and Hichem Omrani and Ariyo Panahi",

year = "2011",

month = jan,

day = "1",

language = "English",

volume = "61",

pages = "637--646",

journal = "Computers and Industrial Engineering",

issn = "0360-8352",

publisher = "Elsevier",

}

TY - JOUR

T1 - A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality

AU - Awasthi, Anjali

AU - Chauhan, Satyaveer s.

AU - Omrani, Hichem

AU - Panahi, Ariyo

PY - 2011/1/1

Y1 - 2011/1/1

M3 - Article

SN - 0360-8352

VL - 61

SP - 637

EP - 646

JO - Computers and Industrial Engineering

JF - Computers and Industrial Engineering

ER -